BWS Blacktown removes ‘one serve policy’

BWS Blacktown removes ‘one serve policy’

The Woolworths Group has removed a policy notice prohibiting multiple sales of alcohol from one of its liquor stores in western Sydney.

Yesterday a 2GB radio caller aired his frustrations about a new “one serve policy” notice displayed at his local BWS in Blacktown, which is a subsidiary of the corporation.

The policy stated that a single customer could only be served once per day.

A sign on display at the store read: “Due to recurring circumstances and concerns over safety we now have a strict ‘one serve policy’. This means you will only be allowed to be served once per day.

“We understand how this might affect you and appreciate your understanding in this matter.”

“I forgot to get a bottle of scotch for a birthday present, and I said, ‘So you’re not gonna sell me that bottle of scotch now?’ and they said, ‘That’s right’,” the caller — identified only as Stephen — told the radio channel.

The Woolworths Group has since clarified the sign was a misunderstanding, saying such a policy has not been implemented in any of the company’s Sydney stores.

“The sign displayed in Blacktown was put up in error and has since been removed,” a spokesman for the company told “While we do treat the responsible service of alcohol very seriously, we don’t have a one service per day policy in our Sydney stores.

“Instead we deal with these matters on a case-by-case basis in line with industry leading responsible service of alcohol practices.

“Our team members will refuse service when they have reason to believe a customer is intoxicated or at risk of harm.

“We apologise to our customers for the inconvenience caused.” attempted to contact the BWS in Blacktown for comment.

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